Got Questions? We’ve Got Answers
Learn more about what we do, how we do it, and what you can expect when working with us.
Got Questions? We’ve Got Answers
FAQs
Have questions? You’re not alone. Below are answers to some of the most common questions we get from clients considering working with us. If you don’t see what you’re looking for, feel free to reach out — we’re always happy to help.
General
Our Process
Social Media Management
Website Services
Pricing
General FAQs
What types of businesses do you work with?
We work with businesses of all sizes and across many industries. From local service companies to growing brands and professional organizations, our goal is to build marketing solutions that fit your specific needs — not a one-size-fits-all approach.
Do I need to be tech-savvy to work with you?
Not at all. We handle the technical side so you don’t have to. We’ll explain things clearly, guide you through decisions, and keep the process as simple as possible.
Do you only work with certain industries?
No. While we’ve worked with a wide range of industries, our process is flexible and adaptable. What matters most is understanding your goals and building a strategy around them.
Getting Started & Process
How do I get started?
Getting started is simple. Reach out through our contact form, and we’ll schedule a conversation to learn more about your business, goals, and what you’re looking to achieve. From there, we’ll recommend the best next steps.
What do you need from me to begin a project?
That depends on the service, but typically we’ll need basic business information, branding assets (if available), and any ideas or examples you like. We guide you through everything so nothing gets missed.
How long do projects usually take?
Timelines vary depending on the scope of the project. Smaller projects can move quickly, while larger or more custom builds take more time. We’ll provide clear expectations before any work begins.
Will I be involved during the process?
Yes — collaboration is important. You’ll review and approve key stages, and nothing goes live without your approval.
Social Media Management
What does social media management include?
Social media management covers the planning, creation, scheduling, and ongoing management of your social media content. This includes developing post ideas, writing captions, designing visuals, scheduling posts, and monitoring performance — all handled for you so you can stay focused on running your business.
Which social media platforms do you manage?
We work with the platforms that make the most sense for your business, such as Facebook, Instagram, LinkedIn and others when appropriate. Rather than being everywhere, we focus on the platforms where your audience is most active.
How often will you post on my accounts?
Posting frequency depends on your goals, audience, and plan. We’ll recommend a posting schedule that balances consistency, quality, and engagement — not just posting for the sake of posting.
Do you create the content, or do I need to provide it?
We can do either — or a mix of both. Some clients send us ideas, photos, or videos for us to edit and clean up before posting (we love when you send us content!). Others want us to handle everything from start to finish We’ll work with what you have and fill in the gaps where needed.
Will I get to approve posts before they go live?
Yes. You’ll have the opportunity to review and approve content before it’s published, especially early on. As we get aligned with your brand, many clients choose to streamline approvals.
Does social media management guarantee more leads or sales?
Social media is a long-term strategy focused on building visibility, trust, and engagement. While it can support lead generation, results depend on many factors including industry, audience, and consistency. We focus on sustainable growth, not quick wins or empty promises.
How long does it take to see results from social media management?
Social media takes time. Most clients begin to see increased engagement and consistency within the first few months, with stronger results building over time as your presence grows. Our strategy is build real trust between you and your audience, not just to get meaningless views.
Can you match our brand voice and style?
Absolutely. We take time to understand your brand, tone, and messaging so your content sounds like you, not a generic template.
What if I already have social media accounts set up?
That’s perfectly fine, and is the case with the majority of our clients. We’ll simply have you add us as an admin on your accounts. We’ll work with your existing accounts and improve what’s already there rather than starting from scratch.
Who owns the social media accounts and content?
You do. Your accounts remain in your name, and you own all content created for your business.
Do you provide reports or performance insights?
Yes. We provide clear, easy-to-understand insights so you can see how your content is performing and how your social presence is growing over time.
Is there a long-term contract for social media management?
No long-term contracts are required. Our services are designed to be flexible, and you can adjust or cancel as needed.
Website Services
Why do you build websites on WordPress?
We use WordPress because it’s the most widely used website platform in the world and powers a large percentage of all websites online today. Its popularity comes from its flexibility, reliability, and strong global support community.
For clients, this means long-term stability, easier updates, and no lock-in to a proprietary system. Your website can grow and evolve without needing a complete rebuild.
Will I own my website and content?
Yes. You fully own your website, content, and assets. We believe clients should always retain ownership and control.
What does website maintenance include?
Our maintenance plans focus on keeping your site secure, updated, and running smoothly. This includes software updates, security monitoring, and general upkeep.
Can I start or cancel maintenance at any time?
Yes. Maintenance services are flexible and can be started or canceled whenever you choose.
What counts as a website change or update?
Any work done on the site — from content updates to layout changes — is considered a site update. We keep things simple and transparent.
Can I update my website myself?
Yes. We build sites with usability in mind, and WordPress makes it easy to handle basic updates if you choose. While we would recommend using our website maintence plan, we want you to choose our services because of the value we provide, not because it’s impossible to leave.
Do you handle hosting and domains?
Yes, we can manage hosting and domains for you, or work with your existing provider if you prefer.
Pricing & Payments
How much do your services cost?
Pricing varies based on the scope, complexity, and goals of each project. Rather than offering one-size-fits-all pricing, we provide custom quotes so you’re only paying for what you actually need.
Do you offer packages or custom pricing?
We primarily work with custom pricing to ensure each project is tailored to the client. In many cases, packaged services may be available depending on your needs.
Are there contracts or long-term commitments?
Most services do not require long-term contracts. Ongoing services like website maintenance can be started or canceled at any time.
Ready to Get Started?
If you’re ready to take the next step — or just have a few more questions — we’d love to talk. Let’s build something that works for your business.

